We’re a Business You Can Trust
StairTread.com is a division of Koffler Sales Company (http://www.KofflerSales.com), and by being such, we value our customers and understand your concerns about personal privacy and security. Because we know that your privacy is very important, we have instituted policies intended to ensure that your personal information is always respected and handled in a safe and responsible manner. This Privacy Statement is designed to help you understand what information we collect, how we use it, the steps we take to safeguard it, and the choices you have regarding the use of and your ability to review and correct the information.
When you provide personal information on our website, you are consenting to our policies, as described herein, on how StairTread.com will collect, use, disclose and manage your personal information.
What information do we collect?
During your communications with us, we use various methods of gathering information to help ensure that your shopping experience is as efficient and accommodating as possible. We collect information that you provide to us when you:
Request a catalog or information about our products and services
Purchase, return, or exchange a product;
Visit our website
Contact our customer service department;
Participate in a promotion, contest or survey, or
Provide us with comments or suggestions.
The type of information we may collect includes the following:
Contact information such as name, mailing address, phone number, and email address; or
Personal information such as billing address and credit card information, when provided, and certain demographic information;
Anonymous site traffic information (in order to improve your shopping experience at our site); or
Whether or not you choose to provide such information is completely your choice. If you choose not to provide the information we request, please be aware that you may be unable to purchase products or access certain services, offers or content on our website.
How do we use your information?
StairTread.com wants to provide you with the most efficient and trustworthy shopping experience. We may use personal information that you provide to us in the following manner:
To assist you in customer service communications;
To enable you to check out and complete your purchase;
To send you special announcements or promotional information about new products or services and upcoming events;
To aggregate non-personal information in order to help improve the website;
To send you printed catalogs in the mail; or
As necessary, to share your information with trusted third-party companies that provide support services.
Customer Service. If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order.
If you call our customer service toll-free number, we may ask you personal identifying information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs.
Catalogs. We may use your name and postal address to occasionally send you printed catalogs from StairTread.com .
Emails. We may use your email address to notify you about the status of your order, provide customer service information, or to answer your questions and requests. We may also occasionally send you our email updates, sales notifications, or other promotional information about our products and services. We will not sell or rent your email address to outside marketing companies.
Contests, Promotions or Surveys. If you participate in a contest, promotion, sweepstakes offering or survey, we may use your personal information to manage your entry in such promotion, to notify you if you are a winner, or to fulfill promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, contest or survey.
Authorized Third Parties. To provide you with an optimal shopping experience, we partner with certain third parties to manage our customer information, to fulfill promotions, or to communicate with our customers. In such cases, we may disclose your personal information to such outside companies. We do not authorize any of these service providers to make any use of your information other than for our benefit.
By Law. In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action to protect your rights, the rights of StairTread.com, or others. We may also disclose your personally identifiable information when we believe it is required by law.
Sale of Business. In the unlikely event that StairTread.com is sold, or substantially all of its assets are acquired, customer information may be one of the transferred assets, and may therefore be used by a third party acquirer in accordance.
How can you control the use of your information?
We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.
Emails and Newsletter. If you do not want to receive our electronic newsletter or promotional emails, you may unsubscribe at any time by:
Clicking on unsubscribe at the bottom of any promotional StairTread.com email;
How do we safeguard your information?
Protecting the safety of your personal information, such as your credit card information, is important to us. Our online store includes a variety of technical, administrative and physical safeguards so that you can enjoy your shopping experience without having to worry about loss, misuse, or unauthorized access to your information. For example, we have the following security measures on our websites:
Secure Shopping. We use industry-standard encryption technologies to encrypt credit card and billing information while it is being transmitted to StairTread.com . In addition, we use commercially reasonable efforts to stay up to date with best practices regarding the protection of information in connection with transactions occurring over the internet. We also use ISQ Solution as our SSL provider as an added measure for your protection. You may want to check your internet settings to make sure your browser is in compliance with industry-standard encryption technology.
Firewalls. After your order is received, we protect all of your private information, including your order, behind a network security system called a “firewall.” Only select staff has access to this information, and then only to information necessary to service your order.
Phone Orders. Some versions of popular web browsers and some firewalls don’t permit communication through secure servers like the ones we use to process orders. If your web browser cannot support this level of security, you will not be able to order products through our websites. If so, please phone us toll-free at 1-888-355-6287.
We strive to protect your personal information from unauthorized access, but no data transmission over Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. Also, please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
Changes to this Privacy Statement
By using our website, you consent to the collection and use of your personal information as described herein. StairTread.com reserves the right to change, modify or amend this policy from time to time. We encourage you to periodically review our current privacy policies.